• Raz RX50K

FAQ

Visit the FAQ Page to learn more about orders and after-sales FAQs.
  • Who are you?
    We are an online store specializing in the retail and wholesale of smoking cessation products—specifically disposable vapes. We carry the most popular brands in the U.S., such as Geek Bar, Lost Mary, and Raz Vape. We invite you to browse our selection.
  • Do you ship to locations outside the U.S.?
    No. We currently offer shipping services only within the continental United States (excluding Hawaii and Alaska).
  • How ​​long does it take to process an order?
    We process orders within 2 business days of receipt (excluding weekends and public holidays). We ship via USPS; once your order has shipped, you will receive an email containing tracking information. You can also check the latest status of your order on our Order Tracking page.
  • What should I do if a product is defective?
    We offer unconditional refunds. If you placed your order through this website and discover a quality issue upon receiving your products, we will arrange for either a refund or a replacement shipment. You can rest assured that you will not incur any financial loss.
  • How long will it take for my order to arrive?
    Orders shipped to most regions will arrive within 3 to 8 business days. Orders shipped to remote areas will arrive within 12 business days.